Last Updated: 19 September 2026
This Refund Policy explains the circumstances in which refunds may be considered for purchases made through TaxPractitionerTest.co.za.
Our products are primarily digital study materials and online educational services. Because digital content may be made available immediately after purchase, refunds are handled according to the nature of the product, whether access has been provided or used, and the circumstances of the request.
The Tax Practitioner Mock Exam and related study materials are digital products delivered or made available electronically.
Once payment has been successfully completed, access to the purchased digital product may be provided immediately or shortly thereafter.
Customers are encouraged to review the information displayed on the relevant product or purchase page before completing payment.
This may include the product name, description, number of practice questions, included materials, price and other relevant information.
If you are uncertain about what is included in a product, please contact us before purchasing.
If you have successfully paid for a product but are unable to access the product because of a genuine technical problem on our side, please contact us as soon as possible.
We will investigate the issue and, where reasonably possible, attempt to restore access or otherwise resolve the problem.
Where a technical problem cannot reasonably be resolved and the customer has not been able to obtain the purchased product, a refund may be considered.
If you believe that you were charged more than once for the same purchase because of a duplicate transaction, please contact us with the relevant transaction information.
We will investigate the transaction and, where a genuine duplicate payment is confirmed, take appropriate steps to resolve the matter.
If you believe a transaction was made in error or without your authorisation, contact us promptly.
We may request information reasonably necessary to identify the transaction and investigate the circumstances.
Payment providers may also have their own procedures for disputed or unauthorised transactions.
Refund requests should be submitted using the contact details provided below.
To help us investigate your request efficiently, please provide:
We may request additional information where reasonably necessary to verify the transaction.
Each refund request is considered based on the circumstances of the transaction and the nature of the product purchased.
Factors that may be considered include whether payment was successfully received, whether access was provided, whether the product was accessed or used, whether a technical issue occurred, and whether another appropriate resolution is available.
Nothing in this policy is intended to remove or limit any rights that cannot lawfully be excluded under applicable South African consumer-protection law.
Where a refund is approved, we will generally seek to process the refund using the original payment method or another appropriate method determined in accordance with the applicable payment provider's procedures.
The time taken for a refund to appear in a customer's account may depend on the relevant payment provider or financial institution.
Where a refund is approved for a digital product, access to the refunded product may be withdrawn or disabled where reasonably necessary.
This may include removal of Study Account access to the relevant purchased material.
A customer may use passwordless access mechanisms and trusted-device functionality to access their Study Account.
Difficulty accessing an account does not necessarily mean that the underlying purchase has failed. If you are having difficulty accessing purchased materials, please contact support before submitting a refund request so that we can first attempt to resolve the access issue.
Our study materials are educational and preparatory resources. They are intended to assist users with their preparation and practice.
We do not guarantee that completion of our materials will result in a particular examination result, registration outcome or professional outcome.
Fixonate Trading Enterprise
Cube Mews, 205 Rivonia Road
Morningside, Sandton, 2196
South Africa
Email: Support@Taxpractitioner.co.za
WhatsApp: 072 152 4361
We may update this Refund Policy from time to time to reflect changes to our products, services, payment arrangements or applicable legal requirements.
The "Last Updated" date at the beginning of this policy indicates when it was most recently revised.