Privacy Policy

1. Who We Are

The website TaxPractitionerTest.co.za is operated by:

Fixonate Trading Enterprise
Cube Mews, 205 Rivonia Road
Morningside, Sandton, 2196
South Africa

Privacy and support enquiries: Support@Taxpractitioner.co.za

2. Information We Collect

Depending on how you use the website, we may collect information such as:

• Your name or other contact information you voluntarily provide.
• Your email address.
• Information associated with your Study Account.
• Purchase and transaction information.
• Information you provide when contacting customer support.
• Technical information relating to your browser, device and website usage.
• Security and access information associated with passwordless account access.
• Cookie and similar technical information where applicable.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. Study Accounts and Passwordless Access

Our Study Account system uses your registered email address as the account identifier.

We use passwordless access mechanisms rather than requiring customers to maintain a conventional password for their Study Account.

Depending on the system configuration and your use of the website, access may also be associated with a trusted browser or device. Trusted-device recognition is an access convenience and security mechanism; it does not replace your registered email address as the identity of your Study Account.

Access links may be sent to the registered email address to help authenticate and provide access to the relevant Study Account.

4. How We Use Personal Information

We may use personal information for purposes including:

• Creating and maintaining Study Accounts.
• Providing access to purchased study materials and services.
• Processing and recording purchases.
• Providing customer support.
• Sending account-related or transaction-related communications.
• Maintaining website and account security.
• Detecting or preventing abuse, fraud or unauthorised access.
• Improving website functionality and user experience.
• Maintaining appropriate business, accounting and administrative records.
• Complying with applicable legal obligations.

5. Payments and Transaction Information

Payments for products or services may be processed through third-party payment providers, including PayFast, where applicable.

Payment providers may collect and process payment information required to complete a transaction in accordance with their own privacy policies and terms.

We do not represent that we store complete card details or other sensitive payment credentials on our own systems.

We may retain transaction information such as the product purchased, transaction status, amount, date and information necessary to identify and administer the transaction.

6. Email Communications

Your email address may be used to provide important communications relating to your Study Account, purchases, access links, support requests and other services you have requested.

Transactional and account-related communications may therefore be sent even where you have not subscribed to promotional communications.

We do not sell your email address to third parties.

7. Cookies and Similar Technologies

Our website may use cookies, browser storage and similar technologies to support website functionality, security and user preferences.

These technologies may be used, where applicable, to help recognise a trusted browser or device, maintain requested functionality, improve website performance and understand general website usage.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Technical and Security Information

When you access our website, technical information may be processed automatically by our website, hosting provider or security systems.

This may include information such as:

• IP address.
• Browser type and version.
• Device type and operating system.
• Approximate access time and date.
• Pages or resources requested.
• Security and diagnostic information.

Such information may be used to operate, secure, troubleshoot and improve the website.

9. Sharing of Personal Information

We may disclose or make personal information available to appropriate service providers where this is necessary to operate the website or provide services.

Depending on the services used, these parties may include:

• Website and hosting providers.
• Payment processing providers.
• Email delivery providers.
• Security and technical service providers.
• Professional advisers where reasonably necessary.

We may also disclose information where required or permitted by applicable law, legal process or a lawful request from an authorised authority.

10. Third-Party Services

Certain functions of the website may depend on third-party services. Those providers may process information in accordance with their own privacy policies and terms.

Examples may include payment processing, website hosting, email delivery, security, analytics and communications services.

We encourage users to review the privacy information of relevant third-party providers where appropriate.

11. International Processing

Some service providers used by the website may process or store information outside South Africa.

Where applicable, we seek to use service providers and processing arrangements that provide appropriate safeguards and comply with applicable legal requirements.

12. Protection of Personal Information

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

13. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, transaction records, customer support, security, dispute resolution and legal or regulatory obligations.

Different categories of information may therefore be retained for different periods.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Object to certain processing where applicable.
• Request deletion where legally permissible.
• Raise a complaint regarding the handling of your information.

Requests may be subject to reasonable verification and applicable legal requirements.

15. POPIA

We aim to process personal information in accordance with the principles applicable under the Protection of Personal Information Act, 4 of 2013 (POPIA), where applicable.

This includes seeking to process personal information lawfully and reasonably, collecting information for specific purposes, limiting unnecessary collection, maintaining appropriate security safeguards and respecting applicable data-subject rights.

16. Children

Our services are not intentionally designed to collect personal information from children in circumstances where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that the matter can be reviewed.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The "Last Updated" date at the beginning of this policy indicates when the policy was most recently revised.